News — service dog access

Candace Carlisle considers her dog Denali, from the organization "Paws With a Cause", to be an essential companion. As someone who suffers from Multiple Sclerosis, Carlisle depends on Denali for assistance with various tasks such as opening doors, maintaining balance, and emotional support. Unfortunately, when she visited IHOP in Muskegon on Monday, she encountered a manager who refused entry of her service dog. This incident left her feeling upset and she even attempted to explain the American with Disabilities Act to the manager. However, Carlisle received an apology from IHOP corporate on the same day, acknowledging that it was a...